1. Introduction
This Privacy Policy explains how PawZync collects, uses, stores, shares, and protects information when users visit our website, create an account, book appointments, subscribe to services, or use related digital features. PawZync is a technology platform that supports pet owners and independent veterinary clinics. PawZync does not provide veterinary treatment.
2. Information We Collect
2.1 Information you provide directly
- Full name, email address, phone number, login credentials, and profile settings.
- Clinic information, clinic owner details, staff details, appointment schedules, and availability.
- Booking details, support requests, reviews, uploaded documents, and communications sent through PawZync.
- Pet profile information such as pet name, breed, age, sex, vaccination history, prescriptions, visit summaries, and any medical or health records entered by pet owners or clinics.
2.2 Payment and billing information
Payments made on PawZync may be processed by third-party payment providers such as PayHere and Stripe. These providers may collect and process payment and billing information needed to complete a transaction. PawZync does not store full card numbers or full payment credentials on its servers.
2.3 Automatically collected information
- IP address, browser type, device type, operating system, approximate location, timestamps, and usage logs.
- Cookies, session data, error logs, and security logs used to maintain platform stability and prevent misuse.
3. How We Use Information
- To create and manage accounts and authenticate users.
- To provide pet record management, appointment booking, reminders, and subscription services.
- To process payments, confirm billing status, issue receipts, and prevent fraud.
- To respond to support requests and operational communications.
- To improve platform performance, reliability, and user experience.
- To comply with legal obligations and enforce platform rules.
4. Role Clarification and User Responsibility
PawZync is a technology platform only. Clinics are responsible for the veterinary services they provide and for the medical records they create. Pet owners are responsible for the accuracy of the details they enter, including pet age, breed, vaccination history, medical notes, uploaded documents, and all other user-submitted information.
5. When We Share Information
- With the clinic selected by a pet owner for booking and treatment continuity.
- With trusted service providers such as payment processors, hosting providers, communication providers, and security/monitoring providers that help us operate the platform.
- When required by law, court order, lawful authority request, or to protect rights, safety, and security.
- As part of a merger, acquisition, restructuring, or business transfer, subject to appropriate safeguards.
We do not sell personal information to third parties.
6. Cookies and Similar Technologies
We use cookies and similar technologies to maintain sessions, remember settings, enhance website performance, understand usage patterns, and prevent fraud. Users can manage cookies through browser settings, but some features may not function properly if cookies are disabled.
7. Data Security
We use reasonable technical and organizational safeguards, including access controls, encrypted connections, logging, and security monitoring. However, no method of internet transmission or electronic storage can be guaranteed as completely secure.
8. Data Retention
We retain information only for as long as reasonably necessary to provide the platform, maintain records, support billing and audits, resolve disputes, prevent fraud, and comply with legal obligations.
9. Your Choices
You may request access to or correction of your information by contacting us. We may need to verify identity before processing certain requests.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.
11. Contact Us
The FineQubit (Pvt) Ltd (PawZync)
396/6 School Lane, Kalalgoda, Pannipitiya, Colombo, Sri Lanka
Email: support@pawzync.com