Your trust is essential. This policy explains how PawZync collects, uses, and protects your personal information and your pet's health data.
PawZync is a digital technology platform that assists pet owners and veterinary clinics with appointment scheduling, pet health record management, telemedicine communication, and related veterinary support services.
This Privacy Policy explains how PawZync collects, uses, stores, processes, shares, and protects personal information and pet-related information when users access or use the Platform.
By accessing or using PawZync, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to:
3.1 PawZync is strictly a technology platform.
3.2 PawZync does not provide veterinary medical services.
3.3 Clinics are independently responsible for:
3.4 Pet Owners are independently responsible for the accuracy of information they submit.
3.5 PawZync does not independently verify:
We collect information in several categories.
We may collect personal information you directly provide, including:
Passwords are securely stored using industry-standard security methods and are never stored in plain text.
We may collect information relating to pets, including:
We may collect:
Payments may be processed through third-party payment processors including:
We may collect:
PawZync does not store complete payment card details.
When you use the Platform, we may automatically collect:
PawZync may use cookies and similar technologies to:
You may manage cookie preferences through your browser settings.
Disabling cookies may affect Platform functionality.
If PawZync introduces tracking belts or wearable devices, we may collect:
Additional notices or policies may apply to such features.
PawZync may request access to your device camera solely for enabling real-time video consultations and video calls between Pet Owners and Veterinary Clinics.
The camera is accessed only when:
PawZync does not:
Camera access is used only for live communication functionality.
PawZync may request access to your device microphone solely for enabling voice communication during video consultations and calls between Pet Owners and Veterinary Clinics.
The microphone is accessed only when:
PawZync does not:
Microphone access is used only for live communication functionality.
Video and audio streams used during telemedicine or consultation calls are processed temporarily in real time solely for communication delivery between participants.
PawZync does not permanently store or archive video or audio call content.
Third-party communication infrastructure providers used for call functionality may temporarily process media streams solely for transmission purposes.
Users may revoke camera or microphone permissions at any time through device settings.
Disabling these permissions may prevent video call features from functioning properly.
PawZync does not access:
If additional communication features are introduced in future versions of the Platform, this Privacy Policy may be updated accordingly.
We may use collected information to:
By booking an appointment through PawZync, Pet Owners provide implied consent for the selected Clinic to access relevant pet health history during the active treatment period.
This may include:
Certain Clinics may choose to hide their clinic identity from other Clinics.
In such cases:
Users and Clinics are solely responsible for the accuracy of submitted information.
PawZync is not responsible for:
PawZync does not sell personal information.
We may share information only in the following situations:
Relevant pet and booking information may be shared with the Clinic selected by the Pet Owner.
We may share limited information with trusted service providers including:
Such providers are contractually required to protect information appropriately.
We may disclose information if reasonably necessary to:
If PawZync undergoes:
user information may be transferred as part of the transaction subject to confidentiality obligations.
PawZync primarily operates in Sri Lanka.
However, data may be stored or processed outside Sri Lanka through infrastructure providers such as AWS or Microsoft Azure.
PawZync implements reasonable safeguards for cross-border data processing.
We retain information for as long as reasonably necessary to:
Pet medical records may be retained for continuity purposes and legal compliance.
Video and audio calls are not permanently stored by PawZync.
Subject to applicable laws, users may have the right to:
Requests may require identity verification.
PawZync implements reasonable technical and organizational safeguards including:
However, no system is completely secure.
Users are responsible for safeguarding their account credentials.
If PawZync becomes aware of a significant data breach, we may:
PawZync is intended only for users aged 18 years or older.
We do not knowingly collect information from minors.
PawZync does not independently validate:
Any medical information displayed on the Platform originates from Users or Clinics.
Reliance on such information is at your own risk.
PawZync may integrate with third-party services including:
Use of third-party services may also be subject to their own policies and terms.
PawZync may update this Privacy Policy from time to time.
Material updates may be communicated through:
Continued use of the Platform constitutes acceptance of updated policies.
This Privacy Policy shall be governed by the laws of Sri Lanka.
The FineQubit (Pvt) Ltd
396/6 School Lane, Kalalgoda, Pannipitiya
Colombo, Sri Lanka
Email: legal@pawzync.com